الشحن
ZAISEN offers free delivery on all eligible orders to the countries we currently serve.
Countries We Ship To
- United States
- United Kingdom
- Germany
- France
- United Arab Emirates
- Australia
- Canada
- Saudi Arabia
Estimated Delivery Times
United Kingdom:
4–5 days
United States, Germany, France, United Arab Emirates, Australia, Canada, and Saudi Arabia:
7–9 days
Delivery times are estimates and are not guaranteed.
Customs inspections, public holidays, weather conditions, courier disruptions, or other circumstances outside our control may occasionally cause delays.
Tracking
Tracking information will be provided when available.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address mistake after placing your order, please contact us as soon as possible. We cannot guarantee that the address can be changed after an order has entered processing or has been shipped.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges depending on the destination.
Any charges not collected by ZAISEN during checkout are the responsibility of the customer unless applicable law requires otherwise.
Damaged Packages
If your package arrives damaged, please contact us within 14 days of delivery.
Include your order number and clear photos of both the damaged product and the packaging.
Missing Packages
If tracking shows that a package has been delivered but you cannot locate it, please first check:
- With members of your household
- With neighbors
- Around your property or delivery location
- With the local courier
If the package is still missing, contact us and we will assist with an investigation where possible.
Email: zaisenstore@gmail.com