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Yes! Every ZAISEN order ships FREE to the United Kingdom, United States, Germany, Canada, Australia, the United Arab Emirates, France and Saudi Arabia. There are no shipping charges on any order to these eight countries. Estimated delivery is 4–5 days for the UK and 7–9 days for the other listed destinations. Delivery times are estimates, not guarantees.

Yes. ZAISEN focuses on handcrafted wooden home decor, lighting, kitchen and dining accessories, and gifts. Careful shaping, finishing and attention to detail give each piece its own character.

Natural wood is the primary material in our wooden collections. Each piece may have unique grain, color and texture. Some designs also include necessary functional parts such as lamp fittings or other hardware; check each product description for its specific materials.

We are a growing small business passionate about natural materials and thoughtful wooden craftsmanship. We focus on useful, distinctive designs, careful finishing, and pieces that add warmth and character to your home.

Please contact ZAISEN within 14 days of delivery with your order number and clear photos of the item and packaging. We review genuine damage, defects and incorrect items and may offer a repair solution, replacement, partial refund or full refund depending on the circumstances, in line with our Refund Policy.