سياسة الاسترداد

At ZAISEN, we want every order to arrive safely and as described. If your item arrives broken, damaged, defective, incorrect, or with another genuine product issue, please contact us within 14 days of delivery.

To request help, email zaisenstore@gmail.com and include your order number, a clear description of the issue, clear photos or video of the product, and photos of the packaging if the issue involves shipping damage.

After reviewing the issue, we may offer a replacement, repair solution, partial refund, or full refund depending on the circumstances.

If we require a return for a confirmed damaged, defective, or incorrect item, ZAISEN will provide or reimburse reasonable return shipping as appropriate.

Handcrafted Wood Variations

ZAISEN products are handcrafted from natural wood. Natural differences in grain, tone, knots, carving details, texture, and small handmade variations may occur from one piece to another.

These natural and handcrafted characteristics are not considered defects.

Change-of-Mind Returns

We do not offer discretionary change-of-mind returns unless required by applicable law.

Nothing in this policy limits any mandatory consumer rights that may apply to your purchase.

Refund Processing

Approved refunds will be issued to the original payment method.

After a refund is issued, processing time depends on your bank, card provider, or payment service.

For questions, contact:

Email: zaisenstore@gmail.com